Cancellation Policy
Clear, fair, and transparent — know your options before you book
Day Tours & Shore Excursions
Cancellations are only valid when made in writing via email. Our policy is simple and fair:
- 24+ hours before tour — Full refund of the total amount
- Less than 24 hours before tour — No refund
- No-show on the day — No refund
✈️ Special Note for Cairo Day Trip by Flight: Flight ticket amount will be deducted from your refund. The remaining balance will be refunded according to the policy above.
Tour Packages (Multi-Day)
For multi-day tour packages, the following cancellation terms apply:
- Cancellation 7+ days before departure — Full refund minus 4% bank transaction fees
- Cancellation within 7 days of departure — 100% of deposit is non-refundable
4%
Bank transaction fee applies only to cancellations made 7+ days before departure
Quick Summary
- Day Tour: Free cancellation up to 24 hours before tour
- Day Tour: No refund if cancelled less than 24 hours before
- Package Tour: Free cancellation up to 7 days before departure (minus 4% bank fee)
- Package Tour: Deposit non-refundable if cancelled within 7 days
- Cairo Flight Tour: Flight cost deducted from refund
How to Cancel Your Booking
Simply contact us by email or WhatsApp with your booking details
Or email us directly at: info@smile-hurghada.com
⚠️ Important: Cancellations must be made in writing via email to be valid. Please keep your booking confirmation number ready when requesting cancellation.