Frequently Asked Questions
Practical answers about booking, pickup, payment and enjoying your Hurghada excursion.
How do I book a tour?
Choose your tour, select the available options and send your booking online. You can also contact us by WhatsApp or through the contact form. We confirm availability, pickup details and payment instructions before the tour.
When is my booking confirmed?
Your booking is confirmed only after you receive a written confirmation from Smile Hurghada Tours. Keep that message available on the day of your excursion.
Which areas are included for pickup?
Pickup coverage depends on the tour and the hotel area. Hurghada is commonly included; Makadi Bay, Sahl Hasheesh, El Gouna, Soma Bay and Safaga may have a stated supplement. Check the product page or ask us before booking.
How can I pay?
The available payment method is shown during booking or confirmed by our team. Prices are normally displayed in euros. Your confirmation states the final amount and whether payment is online, in advance or on pickup.
Are children welcome?
Many excursions welcome children and show age-based prices or restrictions on the product page. A responsible adult must book for every child. Some activities have minimum age, height or safety requirements.
Can I arrange a private excursion?
Yes. Many tours can be booked privately or adapted for a private group. Contact us with your preferred date, hotel, group size and any special requirements for a quotation.
What should I bring?
Bring your booking confirmation, suitable clothing, sun protection, water and any item listed on the tour page. For marine trips, bring swimwear and a towel. Carry a passport or identification when the specific excursion requires it.
What is the cancellation policy?
Cancellation and refund terms depend on timing, supplier commitments and the selected activity. Read the cancellation policy before booking and contact us as early as possible if your plans change.
What happens if weather affects the tour?
Safety comes first. If weather or operational conditions require a change, we will offer the available alternative, a new date or the applicable refund according to the cancellation policy.
Do I need my passport?
Some long-distance, flight, cruise or security-controlled excursions require an original passport or a clear copy. The product page and booking confirmation tell you what is needed.
Can you help with accessibility or dietary needs?
Tell us before booking about mobility, medical, dietary or other requirements. We will check what the operator and vehicle can safely accommodate, but not every activity is suitable for every need.
How can I contact Smile Hurghada Tours?
Use the localized contact page, email info@smile-hurghada.com, or WhatsApp and telephone +20 122 245 9688. Include your booking name and tour date when asking about an existing reservation.